QUESTIONS?

Check out our FAQ section below to see if your questions are answered. For technical support, please head down to the Support Section instead.

FREQUENTLY ASKED QUESTIONS

General

What does ZETTAPPs run on and how much space does it need?

ZETTAPPs runs on browser, which makes it easy for you to access it anywhere, anytime. No additional downloads or installation is required. All that's needed is a secured internet connection on your smart device and you're good to go.



What happens to my data when my computer is spoiled/ broken down?

Fret not, your data is kept secured even when your computer is down. Why? As ZETTAPPS runs on the cloud, as long as your last action is connected to the internet, it will be registered. Your data is our priority. We have back-ups of our back-ups to prevent any loss or breach of data. We have not lost anyone data, and we'll be sure to not lose yours.



When can I start using the system upon confirmation?

Each project is unique to its own. Our project timeline ranges from 2-8 months depending on its complexity. Drop us an email and our team will be able to advise you better!



Can I do a trial using ZETTAPPs before deciding to purchase?

As each and every solution is unique to its own business nature, drop us an email at sales@zetta-solution.com along with a brief introduction of your business and we'll get back to you shortly. Cases are reviewed individually.



E-Invoicing

What is E-Invoicing and how can Zetta help?

E-Invoicing is IMDA's latest initiative to push SMEs in Singapore to digitalize the way they send invoices. In collaboration with EU Peppol, E-Invoicing aims to reduce human error, carbon footprints as well as increase efficiency. As Zetta is both an AP (Access Point) and Solution Provider, we are able to help process your registration on Peppol and subsequently assist with your E-Invoices transactions (send and receive).



Who is on the E-Invoicing platform now?

A majority of government agencies as well as banks are currently onboard of the platform while the number of SMEs adopting is increasing gradually. For more information, you may want to head down to IMDA's Webpage to know more.



Is my data protected in the Peppol Network?

Yes, regardless of sending or receiving, your data is protected by the highest standard of encryption.



How much is E-Invoicing with Zetta?

We're more than happy to help you kick start your E-Invoicing journey! For users who do not wish to purchase our solution to send/receive E-Invoicing, a small administrative fee of SGD$90 is applicable for us to help you sign up onto the Peppol Directory. For users who are interested to embark on this E-Invoicing journey with us, package pricings are slightly different. Do kindly drop us an email at sales@zetta-solution.com to find out more.



Pricing

Am I guaranteed to receive up to 80% funding from the PSG Application?

There are no guarantees that you will be able to receive the full 80% fundings from the grant. This decision is made completely by Enterprise Singapore. However, a majority of our customers have said to receive so. For more information on grant eligibility, you may visit here. Please note that 80% fundings are only applicable from 1st April 2020 onwards.



How much is ZETTAPPs?

Prices vary according to the complexity of your business. If you're looking for a standard/ minimal package to get you started, you may head on down to this page for a breakdown of pricing as well as features. For customized solution, do kindly drop us an email and we'll attend to you as soon as we can.



What grants are available for me?

Zetta Soluton is a pre-approved vendor by IMDA. Solutions provided by us are eligible for 2 types of grant: 1. Productivity Solution Grant (PSG) 2. Enterprise Development Grant (EDG) To find out more on the grant criteria, visit this page.



How much is E-Invoicing with Zetta?

We're more than happy to help you kick start your E-Invoicing journey! For users who do not wish to purchase our solution to send/receive E-Invoicing, a small administrative fee of SGD$120 is applicable for us to help you sign up onto the Peppol Directory. For users who are interested to embark on this E-Invoicing journey with us, package pricings are slightly different. Do kindly drop us an email at sales@zetta-solution.com to find out more.